Legal policies
Privacy policy
Last updated: 20 July 2026
1. Who We Are
Information you provide directly
Contact and identity details: full name, country of residence, email address, and telephone number.
Enquiry details: your primary area of interest, preferred consultation format, how you heard about us, and any additional information you choose to share.
Health and medical information (special category data)
Medical history, current conditions, symptoms, medications, and existing investigations shared during consultation.
Diagnostic results, biomarker and imaging data, biological age assessments, and treatment records created as part of your program.
We collect health information only where necessary to assess and deliver care, and always with your explicit consent.
Information collected automatically
Technical data such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see Section 10).
3. How We Use Your Information
We use your information to:
Respond to your enquiry and arrange a consultation.
Assess your suitability for our programs and provide physician-directed care.
Coordinate diagnostics, treatment, and follow-up, including with VITAXCELL's laboratory infrastructure where clinically required.
Communicate with you about your care and, where you have agreed, about relevant updates.
Maintain medical records, uphold clinical governance, and meet legal and regulatory obligations.
Operate, improve, and secure our website.
4. Legal Basis for Processing
We rely on the following legal bases, as applicable:
Your consent, in particular for processing health information and for marketing communications.
Performance of a contract, to deliver the services you request.
Legitimate interests, to operate and improve our services, where not overridden by your rights.
Legal obligation, to comply with medical, regulatory, and record-keeping requirements.
You may withdraw consent at any time (see Section 8).
5. How We Share Your Information
We do not sell your personal information. We may share it with:
Our clinical and coordination team, who deliver and manage your care.
VITAXCELL and associated GMP-certified laboratories, where required to prepare or verify biological materials for your treatment, under chain-of-custody and confidentiality controls.
Trusted service providers who support our operations, such as our website, communications, and customer-management tools, under appropriate confidentiality and data-processing agreements.
Authorities or third parties where required by law, regulation, or to protect rights and safety.
6. International Data Transfers
AVÉYA operates in Thailand and serves international clients. Your information may be transferred to and processed in countries outside your own. Where we transfer personal data internationally, we take steps to ensure it remains protected in line with applicable law, including the use of appropriate safeguards such as standard contractual clauses and equivalent protections.
7. Data Security and Retention
We apply organisational and technical measures to protect your information, including access controls, confidentiality obligations, and secure handling of medical records and biological materials.
8. Your Rights
Subject to applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your data in a portable format.
Lodge a complaint with the relevant data protection authority.
Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18 without appropriate consent.
10. Cookies and Analytics
Our website uses cookies and similar technologies to function correctly and to understand how the site is used. You can control cookies through your browser settings or, where provided, our cookie preferences. Where we use analytics or marketing technologies, they are described in our cookie settings.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date reflects the most recent version. Material changes will be communicated where appropriate.
13. Contact Us
AVÉYA — Private Medical Coordination
7/59 Moo 5, Koh Samui, Surat Thani 84320, Thailand
Email: contact@aveyahealth.com
Telephone: +66 985 856 000